Privacy Policy

JMD Creations ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use our website, why we collect it, and how we use it.

Information We Collect

• Contact details you provide at checkout or through our contact form: name, phone number, email address, and delivery address.
• Order details: products purchased, customization details (such as names or text you ask us to engrave/print), and order history.
• Photos you voluntarily upload for customized products (e.g. for photo frames).
• Basic usage data such as pages visited and items added to your cart, used to keep your cart working across visits.

How We Use Your Information

• To process, craft, and deliver your order, including confirming details with you over WhatsApp or phone.
• To send order confirmations and updates by email or WhatsApp.
• To respond to enquiries submitted through our contact form.
• To improve our products, website, and customer experience.

How We Store and Protect Your Information

Your data is stored in a private Google Sheet accessible only to authorized JMD Creations staff, with images kept in a private Google Drive folder. We do not sell your personal information to third parties.

Third-Party Sharing

We share order details with delivery/courier partners solely to fulfil your order, and with our email service solely to send order-related notifications. We do not share your data for marketing purposes without your consent.

Your Choices

You can ask us to review, correct, or delete the personal information we hold about you at any time by contacting us through our Contact page.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised date.

Contact Us

If you have questions about this policy, please reach out via our Contact page or WhatsApp.